FAQ'S,T&C,PP
General Questions.
Do you have physical stores?
- No, we are an online-only retailer. All purchases can be made through our website.
How do I contact customer service?
- You can reach us via email at info@avallavaclothing.com . Our customer service hours are Monday-Friday,9am-5pm.
Orders&Payment.
How do I place an order?
-Browse our website, select your preferred items and sizes, and add them to your cart. Then, proceed to checkout.
What payment methods do you accept?
-We accept credit/debit cards, Apple Pay, Google Pay, Klarna and Clearpay
Can I modify or cancel my order after it’s been placed?
-Orders can be modified or canceled within 24 hours of purchase. Please contact our email address above immediately to make any changes.
How do I track my order?
-After your order is shipped, you’ll receive an email with tracking information.
Shipping&Delivery.
Where do you ship to?
-We ship worldwide. Shipping costs and delivery times vary based on location.
How long does shipping take?
-Standard shipping within the U.S. takes 3-5 business days. International shipping can take 7-14 business days, depending on customs and local carriers.
How much does shipping cost?
-Shipping costs are calculated at checkout based on your location and chosen shipping method.
Do you offer express shipping?
-Yes, we offer expedited shipping options at checkout for an additional fee.
Returns&Exchanges.
What is your return policy?
-We accept returns within 30 days of delivery for a full refund. Items must be unused, with original tags, and in their original packaging.
How do I return an item?
-Contact us via email at Info@avallavaclothing.com. You’ll receive a return label via email.
Can I exchange an item for a different size or colour?
-Yes, we offer exchanges on most items within 30 days of purchase. Simply request an exchange via our email address.
How long does it take to process a return?
-Once we receive your returned item, it takes 5-7 business days to process your refund or exchange.
Sizing&Products.
How do I know what size to order?
-Each product page includes a detailed size guide to help you choose the right size. If you’re unsure, please contact our customer support for assistance.
What if the item I want is out of stock?
-You can sign up for an email notification on the product page, and we’ll notify you as soon as the item is back in stock. Also keep an eye on our Instagram page.
Do you offer custom or personalised clothing?
-At the moment, we do not offer custom or personalised clothing, but stay tuned for future updates.
Are the colours of the clothing on the website accurate?
-We strive to display product colours as accurately as possible. However, the actual colours may vary slightly depending on your monitor settings.
Account.
Do I need to create an account to place an order?
-No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
How do I reset my password?
-Go to the login page and click “Forgot Password.” You’ll receive an email with instructions to reset it.
Promo's & Discounts
Do you offer discounts or promotions?
-Yes! Keep an eye out on our Instagram page for flash discounts. Also if you share your style to our Instagram page, Send it to our DM's you will receive a 10% code for your next order.
Can I use multiple discount codes on one order?
-No, only one discount code can be applied per order.
Terms&Conditions
Introduction
Welcome to Avallava Clothing. By accessing or using our website (www.Avallavaclothing,com), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you should not use our website.
1. General Information
1.1. Website Ownership: The website www.Avallavaclothing.com is owned and operated by Avallava Clothing, a company registered under the laws of the UK.
1.2. Modifications: We reserve the right to update, modify, or replace any part of these Terms and Conditions at our discretion. It is your responsibility to check this page periodically for updates. Your continued use of the website constitutes acceptance of any changes.
2. Eligibility
2.1. By using our website, you represent that you are at least 18 years old or have the permission of a parent or guardian if you are a minor. You agree to provide accurate, current, and complete information at all times.
3. Products
3.1. Product Descriptions: We aim to provide accurate descriptions of all products available on the website. However, we do not warrant that product descriptions, images, or other content is accurate, complete, reliable, or free from errors. Minor variations in colour, fabric, and design may occur.
3.2. Pricing: All prices are listed in GBP and are subject to change without prior notice. Prices may vary depending on promotions, discounts, or other reasons. We reserve the right to correct pricing errors that may occur.
3.3. Availability: Product availability is subject to change. We cannot guarantee that an item in your shopping cart will remain in stock until you complete your purchase.
4. Orders and Payments
4.1. Placing Orders: When you place an order on our website, it constitutes an offer to purchase. We reserve the right to accept or reject any order. A contract is formed when we confirm your order by email.
4.2. Payment Methods: We accept the following forms of payment: credit/debit cards, ApplePay, Klarna and Clearpay. All payments must be made in full before the order is processed.
4.3. Order Cancellations: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Once shipped, orders cannot be cancelled. Please contact us via email to initiate a cancellation.
4.4. Refusal of Orders: We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, orders that appear fraudulent or violate our Terms and Conditions.
5. Shipping and Delivery
5.1. Shipping: We ship worldwide. Shipping costs, delivery times, and any applicable duties or taxes will be provided at checkout based on your location.
5.2. Delivery Times: Estimated delivery times are provided as guidelines and are not guaranteed. Delays may occur due to customs, shipping carriers, or other unforeseen circumstances.
5.3. Risk of Loss: All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for items passes to you upon delivery by the carrier.
6. Returns and Exchanges
6.1. Return Policy: We accept returns within 30 days of delivery for a full refund, provided the items are unused, with original tags, and in their original packaging. Sale items may be non-returnable, subject to the terms on the product page.
6.2. Refunds: Once we receive and inspect your returned item, we will notify you via email. Refunds will be processed within 5-7 business days. Original shipping charges are non-refundable.
7. Intellectual Property
7.1. Ownership: All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Avallava Clothing or its licence and is protected by international copyright and trademark laws.
7.2. Usage: You may not reproduce, distribute, display, or exploit any content from the website without express written permission from AvallavaClothing.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, AvallavaClothing will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the website or products purchased from the website.
8.2. No Warranty: All products are provided “as is” without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
9. User Accounts
9.1. Account Creation: To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password.
9.2. Termination of Accounts: We reserve the right to terminate or suspend your account for any reason, including violation of these Terms and Conditions.
10. Privacy Policy
10.1. Data Collection: We collect personal information that you provide to us, such as your name, email, and payment details. For more details on how we collect and use your data, please review our Privacy Policy below.
10.2. Security: We take reasonable measures to protect your personal data, but we cannot guarantee that your information will always remain secure.
11. Governing Law
11.1. These Terms and Conditions shall be governed and construed in accordance with the laws of the UK, without regard to its conflict of law provisions.
11.2. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration or court proceedings in the UK.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
- Email: Info@avallavaclothing.com
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By using our website and making a purchase, you agree to these Terms and Conditions. Thank you for shopping with AvallavaClothing!
Private Policy
Introduction
AvallavaClothing ("we", "our", "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or make a purchase from us. By using our Site or services, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Personal Information
When you interact with our Site, we may collect the following personal information:
- **Contact Information**: Name, email address, phone number, and billing/shipping address.
- **Account Information**: Username, password, and any preferences you provide when creating an account.
- **Payment Information**: Credit card details or other payment information (processed securely through third-party payment providers).
- **Order Information**: Items purchased, order value, and transaction history.
- **Communication**: Any feedback, inquiries, or communications you send to our customer service team.
1.2 Non-Personal Information
We also collect non-personal information when you use our Site, including:
- **Device Information**: IP address, browser type, operating system, and device type.
- **Usage Data**: Pages you visit, the duration of your visits, and any search queries.
- **Cookies and Tracking**: We use cookies and similar technologies to enhance your experience on our Site. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing Our Services
- To process and fulfil your orders, including sending order confirmation and shipping updates.
- To process payments securely.
- To provide customer support and handle returns or exchanges.
2.2 Improving Your Experience
- To personalise your experience on our site, including remembering your preferences and past orders.
- To analyse website usage and improve our services, product offerings, and customer experience.
2.3 Marketing and Communication
- To send promotional emails and newsletters, if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in these communications.
- To notify you of updates, offers, or changes to our products and services
2.4 Legal Compliance
- To comply with applicable laws and regulations, or to respond to legal requests, such as court orders or government requests.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We work with third-party service providers that perform functions on our behalf, such as:
- Payment processors
- Shipping and fulfillment partners
- Marketing and email service providers
- Website hosting and data analytics companies
These third parties have access to your personal information only as needed to perform their functions and are required to protect it.
3.2 Legal Requirements
We may disclose your personal information if required by law, such as:
- To comply with a court order or legal process.
- To protect the rights, property, or safety of AvallavaClothing our customers, or others.
4. Data Security
We are committed to protecting your personal information and use industry-standard security measures, including SSL encryption, to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete your data.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access and Update
You can access and update your personal information at any time by logging into your account or contacting us directly.
6.2 Deletion
You may request the deletion of your personal information by contacting us at info@avallavaclothing.com. Please note that we may retain certain information as required by law or for legitimate business purposes.
6.3 Opt-Out of Marketing Communications
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email. Please note that even if you opt out of marketing communications, we may still send you transactional emails (e.g., order confirmations, shipping updates).
6.4 Data Portability
You have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format.
6.5 Object to Processing
You may object to the processing of your personal information for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us at info@avallavaclothing.com.
7. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve your experience on our Site. Cookies help us remember your preferences, analyse site traffic, and personalise content.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for the functioning of our Site, such as keeping you logged in.
- Performance Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver personalised ads based on your browsing history.
You can manage your cookie preferences in your browser settings. However, disabling certain cookies may affect your ability to use some features of the Site.
8. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us at info@avallavaclothing.com, and we will take steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date at the top will be revised.
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described. Thank you for trusting AvallavaClothing!
This policy ensures transparency with customers about how their data is handled and their rights under privacy laws. Be sure to review it with legal counsel to comply with applicable laws such as GDPR or CCPA.